Refund policy

We hope this message finds you well. We wanted to take a moment to clarify our refund and return policy to ensure you have a clear understanding of how we handle these matters.

Refund Policy:

• All sales are final, meaning refunds are only issued in the case of damaged products upon receipt.
• If you receive a damaged product, please contact our customer service team within 10 days of receiving it, providing photos of the damaged item. We will then assist you with either a refund or a replacement.

Order Changes:

• Orders are intentionally fulfilled after 24 hours, making changes in size or product challenging.
• Sales are generally final unless under exceptional circumstances.

Exchanges and Returns:

• We don't offer exchanges or returns.
• If you're unsure about sizing, refer to our Sizing Guide or contact our customer team at taknlybrand@gmail.com for personalized sizing suggestions.

Address Verification:

• Please double-check your address before placing an order, including apartment or dorm numbers.
• Once the package leaves our office, we are no longer responsible for it. In case of loss or theft, contact your local post office promptly.

Refunds and Exchanges:

• Applicable only to damaged/defective items or incorrect shipments.
• If you ordered the wrong size, a new order must be placed.

Contact Us:

• For refund-related queries, reach out to us at taknlybrand@gmail.com, and we will respond as soon as possible.

We appreciate your understanding and cooperation. Your satisfaction is essential to us, and we're here to help with any concerns you may have. Thank you for your ongoing support.